First Citizens Bank

Reviews

• ★ ★ ★ ☆ ☆
  Jessica Alexander seems very uncomfortable dealing with uncommon names. I took my daughter in to add a checking account for her (already had a savings). My daughter handed Jessica her driver's permit. Jessica asked, "Which name is the first name?" I asked what she meant, and she replied, "There are so many names on here." Ummm..our daughter has 2 middle names in between her first and last name-on the permit, last name is listed on the top line, and first & 2 middle directly underneath. But her first is a biblical name that isn't commonly used. And in a time when, especially women, often list their first, middle, and TWO last names (maiden and married) on documents! That's when I questioned Jessica about how long she had worked this location. A couple of years before, I called in and was transferred to her. I stated my name and explained that one debit amount was a little off at the online site. Jessica asked me some security questions, and I stated my name again. She told me I would have to come in to discuss this matter. I explained to her how long I had been banking with FC, and I had also, not too long before, disputed a double charge from a chocolate creamery downtown Charleston. I had no problems getting instructions on how to resolve THAT issue over the phone with the associate I spoke with at the time. Jessica then mentioned the fact that "she didn't even know how to pronounce my name". She was speaking of my legal first, which is not common. Well..common to this part of South Carolina, but not common "European". OK, so you can imagine I became very agitated. I wrote her name on the card I had and that's how I remembered her first name. When we hung up, I believe I called another branch to get instructions. I wanted to write a review some time ago, but waited to go up the chain in management. When I finally did speak with higher management, the man I spoke with, in his own way, softly dismissed the issue by making excuses for Jessica's behavior. What a waste of time! Needless to say, after MANY years, we no longer bank with FC..WHEW!! But, in all fairness, I have missed some of the other employees who treated our 2 teens so well when they would go in and do business dealing with their accounts!-they were frequently asked how things were going at work, etc., and most of the time we all were greeted with a friendly smile!
  By CAYLEE C., October 21, 2017

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